June 2009

Dear Home Inspectors,
 
The job you do is vitality important to the home buying public.  Most of us have little or no idea of the systems which make our homes safe and comfortable for our families let alone what it takes to maintain the value of most families' "largest investment".  Without your effort and expertise it could become even harder for the average person to buy a home. What lender would want to finance a house whose structural or mechanical integrity is in question?  
 
You provide a very important service to your fellow man; because of this, it is imperative you present yourselves and perform in a professional manner.  Where does this professionalism come from?  Training, experience, customer service and hard work are the keys to any successful business.  The results of all this are precise and accurate reports completed correctly and presented to the customer on time and in a form which they can understand.   They must be detailed, factual, concise and legally defensible.
 
I know I'm preaching to the choir and I'm not telling you anything you don't already know but, we work with a lot of home inspectors and many of you are either burying your head in the sand by not addressing the mold you find or you may be overstating the problem which becomes a problem in itself.
 
Remember, your customers depend on you to tell them what kind of shape their house is in.  Neither hiding from the problem nor blowing it out of proportion are satisfactory avenues when it comes to serving your customer and keeping yourself out of trouble.  As I see it the goal here is to provide your customers with the best service available, increase your per-inspection income and limit any exposure you may have to future liability.  This is where we can help.   
 
As a nationally accredited laboratory we can provide you the data you need to limit your liability. With our on-line training course we can help your position you business to better serve your customers and increase you per-inspection income. 

 

For details give me a call at (800) 822-1650 or check us out on the web at www.quantem.com.
 
Thank you for your time.  I hope you are having a great day and your business continues to flourish for many years to come.
 

 

John Barnett, President
QuanTEM Laboratories